Issue with microphone permissions running Zoom on Echo Show

Last Updated :

Some users may receive the error message “No permission to access Microphone, please open your device settings and tap Settings->Apps->Zoom Rooms->Permissions. Then set Zoom Rooms to On.” when attempting to use Zoom on Amazon Echo Show 8. Users are unable to navigate to the mentioned Permissions page on the Echo Show 8.

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Resolution

If you receive this message, you can resolve by performing a factory reset of your Echo Show 8 device.

  1. Swipe down from top of the screen to display the menu.
  2. Tap the gear icon in the upper right corner labeled “Settings”.
  3. Scroll down and tap Device Options.
  4. Scroll down and tap Reset to Factory Defaults.
  5. Tap the Reset button when prompted.

After the factory reset completes, please follow the setup instructions for your Echo Show again. 

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