Moving numbers between accounts

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Overview

Moving numbers between accounts and sub-accounts is a manual process and requires the intervention of the Zoom Porting Team.

Prerequisites

  • Enough available phone licenses for the account you are moving the numbers to
  • Account owner or admin permissions
  • The numbers you want to move
  • Both account numbers (to and from)

Requesting a number move between accounts

Draft an email to numberporting@zoom.us, include the following;

  • The numbers you want to move
  • The account number they are coming from
  • The account number they are going to
  • The requested time of movement and relevant time zone
    Note: The requested time is on a best efforts basis.

Checking available phone licenses

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click Plan Details, then click the Phone Numbers tab.
    You will see all available phone licenses (far-right column).

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