Opting out of Zoom Phone SMS and using a third-party provider

Overview

Zoom Phone has the ability to integrate with your current SMS provider.

Prerequisites

• Account owner or admin privileges
• Zoom Phone license

Instructions

1. Email numberporting@zoom.us and detail the following;
   • Subject line: Opt out of Zoom Phone SMS to third party provider
   • Phone numbers that you would like to enable
   • NNID (Net Number ID) of your SMS provider. You will need to obtain this prior to opening a ticket with Zoom.
   • Signed LOA from your new SMS provider (contact your provider for the LOA)
   • Include the following verbiage:
     I (insert your name) authorize the SMS to be disabled from our Zoom Phone account and released to the provider of my choosing.
2. Once the email is sent, a member of the porting team will confirm receipt and advise once work has been completed.