Opting out of Zoom Phone SMS and using a third-party provider

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Zoom Phone has the ability to integrate with your current SMS provider.


  • Account owner or admin privileges
  • Zoom Phone license


  1. Email numberporting@zoom.us and detail the following;
    • Subject line: Opt out of Zoom Phone SMS to third party provider
    • Phone numbers that you would like to enable
    • NNID (Net Number ID) of your SMS provider. You will need to obtain this prior to opening a ticket with Zoom.
    • Signed LOA from your new SMS provider (contact your provider for the LOA)
    • Include the following verbiage:
      I (insert your name) authorize the SMS to be disabled from our Zoom Phone account and released to the provider of my choosing.
  2. Once the email is sent, a member of the porting team will confirm receipt and advise once work has been completed.

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