Setting up firmware update rules

Overview

By default, provisioned Poly and Yealink devices will automatically upgraded to the latest supported firmware version. If you don't want devices to be automatically upgraded, you can set rules for the firmware version allowed on devices. This allows you to keep specific device models up to 2 versions behind the latest supported firmware version.

This article covers:

• Limitations
• Accessing the firmware update rules setting
  • Site
  • Account
• Adding a firmware update rule
• Deleting a firmware update rule

Prerequisites

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

Limitations

• Adding a firmware update rule will only allow you to keep the firmware version up to 2 versions behind the latest supported firmware version. When you have a rule that is set to 3 or more versions behind, you will see a warning in the web portal asking you to update the rule.
• Not all Poly and Yealink devices support firmware update rules. If you don't see a certain device when adding a rule, it isn't supported.

Accessing the firmware update rules setting

You can access firmware update rules at the site (if you enabled multiple sites) or account level.

Site

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the name of the site you want to edit.
4. In the Desk Phone section, click Manage next to Firmware Update Rules.

Account

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click Account Settings.
4. In the Desk Phone section, click Manage next to Firmware Update Rules.

Adding a firmware update rule

1. Access the firmware update rules setting at the site or account level.
2. Click Add.
3. Select the Device Type, Device Model, and Firmware Version. You can select a firmware version up to 2 versions behind the latest supported firmware version for the specified device model.
4. Click Save.
5. Read and accept the terms and conditions, then click Confirm.
   All Zoom Phone devices in the site or account that match the selected type and model will automatically reboot to downgrade the firmware.

Deleting a firmware update rule

1. Access the firmware update rules setting at the site or account level.
2. Click Delete next to a firmware update rule.
3. Read and accept the terms and conditions, then click Confirm.
   All Zoom Phone devices in the site or account that match the selected type and model will automatically reboot to upgrade to the latest supported firmware version.