Comparison of call routing methods
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This table compares the features available for the main call routing methods. These call routing methods allow your Zoom Phone system to route inbound calls to a specific phone user or group of phone users. Visit the following articles to learn more about each call routing method:
- Call delegation is not included in this comparison since it's features are very different from the main call routing methods.
- Shared line groups are not supported on the Linux desktop client.
- You can control phone users' access to outbound caller ID numbers that belong to an auto receptionist, call queue, or shared line group.
NA: Not applicable
|Feature||Auto receptionists||Call queues||Shared line groups|
|Assign direct numbers||✔||✔||✔|
|Phone users or common area phones as members||NA||✔||✔|
|Add members that belong to another site (if multiple sites enabled)||NA||✔||✔|
|Phone users can use direct numbers as their outbound caller ID number (client or app)||✔||✔
|Phone users can customize line key settings to use direct numbers as outbound caller ID number (desk phones)||✔||✔
|Direct numbers appear as a separate line on desk phones||✔
|Multiple call distribution methods (simultaneous, sequential, rotating)||✔||only simultaneous|
|Greeting prompt before routing||✔||✔|
|Custom business, closed, or holiday hours for routing rules||✔||✔||✔|
|Route to phone user||✔||✔||✔|
|Route to common area phone||✔||✔||✔|
|Route to auto receptionist||✔||✔||✔|
|Route to call queue||✔||✔||✔|
|Route to dedicated voicemail inbox||✔||✔||✔|
|Route to another extension's voicemail inbox (phone user, auto receptionist, call queue, or shared line group)||✔||✔||✔|
|Route to custom audio message||✔|
|Route to Zoom Rooms with a Zoom Phone license||✔||✔||✔|
|Dedicated voicemail inbox||✔||✔||✔|
|Share voicemail inbox with phone users||✔||✔||✔|
|Automatic call recording assigned directly to the extension||✔|
|Assign another phone user to manage settings||✔
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