Requesting a vanity toll-free number

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Vanity toll-free numbers are numbers that can be used to spell out memorable words or phrases. They can be used to make a phone number recognizable for your brand; for example, 1-800-FLOWERS.

Note: You can not request vanity local (regular) numbers. 


  • Account owner or admin privileges
  • Zoom Phone toll-free license
  • The vanity numbers you want to request

Checking for available toll-free licenses

  1. Sign in to the Zoom web portal.
  2. Click Phone System Management > Users & Rooms.
  3. Click Plan Details, then the Phone Numbers tab.
    Check if you have available toll-free licenses in the far-right column. 

Requesting a vanity number

Draft an email to with the following information:

  • Numbers you want to request
  • Confirmation that there is an available toll-free license
  • CC your Account Manager or main point of contact at Zoom

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