Using the audio library to customize greetings and hold music

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If you have Zoom Phone activated on your account, you can use the audio library to select, record, or upload custom audio for these settings:

  • Voicemail Greeting: Plays before routing the call to your voicemail.
  • Hold Music: Plays for the other party when you place the call on hold. This applies when you are using the desktop client, mobile app, or a desk phone provisioned by your admin.
  • Leave a Voicemail or Connect to Operator Greeting: Plays before giving the caller the option to leave a voicemail or connect to operator. This only applies when you enable this feature in your call handling settings.

Note: Recorded or uploaded audio will be added to your Zoom Phone audio library. Admins can play, download, rename, or delete your custom audio files. You can have up to 10 recordings or files in your audio library.

This article covers:


  • Zoom Phone license

Note: Recording custom audio is not supported on Internet Explorer.

Accessing the voicemail greeting or hold music setting

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone
  3. Click the Settings tab.
  4. Navigate to one of the following settings. See the overview for more information on these greetings/messages.
    • Voicemail Greeting: In the Business HoursClosed Hours, or Holiday Hours section, select the option to forward to voicemail and click Audio Library
    • Hold Music: Click Audio Library.
    • Leave a Voicemail or Connect to Operator Greeting: Select Forward to voicemail in your call handling settings, then enable Allow callers to press Zero to reach an operator, or press One to leave a message. Click Audio Library.
  5. Select an existing audio file in your audio library. Alternatively, follow the steps to record custom audio or upload an audio file

Recording custom audio

Follow these steps to record custom audio directly in the Zoom web portal. You must have a functioning microphone to record.

  1. Click Add Audio.
  2. Click the Record by Computer tab.
    Note: Allow Zoom to use your microphone if prompted by your browser.
  3. Follow the on-screen instructions to test and adjust your microphone volume, then click Next.
  4. Click Record to start recording audio.
  5. Click the red stop button to stop recording.
  6. Click one of these options (optional):
    • Play button: Play the audio you recorded.
    • Rerecord: Rerecord if you are not happy with the result.
    • Download: Download the recorded audio as a WAV file.
  7. Click Add to add the recording to your audio library.
  8. Click Use the Audio.

Uploading an audio file

If you can already recorded audio, follow these steps to upload it to the Zoom web portal.

Tip: If you previously recorded and downloaded an audio file using the Zoom web portal, you can follow these steps to upload the audio file and re-use it.

  1. Click Add Audio.
  2. Click the Upload tab.
  3. Click Upload and select a supported audio file.
    Note: Click the ? icon to view requirements for the audio file. If your audio file doesn't meet the requirements, it can still be uploaded and played in the web portal but won't play when someone calls in.
  4. Click Use the Audio.

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